Privacy Policy

We are committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Information Commissioner’s Office (ICO).

The Data Controller is Dr S Desai. The Information Governance Lead is also Dr S. Desai, and the Data Protection Officer is Lisa Faber.

A copy of this Privacy Notice is available at reception. You can also request a copy by emailing info@dentalhousepinner.co.uk or calling 020 8866 2140.

 

How we use your information

We collect and process personal information when you become a patient at our practice. This allows us to provide safe, appropriate, and effective dental care.

We may process:

  • Personal details such as your name, address, and contact information
  • Dental and medical health records
  • Appointment and treatment information
  • Staff and team member records (where applicable)

 

Where we need to refer you to another healthcare professional, we will always ask for your consent before sharing your information.

 

Lawful basis for processing

We process personal data to:

  • Provide dental care and manage your treatment
  • Meet legal and regulatory obligations
  • Communicate with you about your care (where appropriate)
  • Use consent where required (for example, certain communications or marketing)

 

Special category data, such as health records, is processed for the provision of healthcare and treatment.

 

Sharing and storing your data

We only share your personal information when necessary for your care or where required by law. This may include other healthcare professionals, laboratories, or NHS services.

Your information is stored securely and in line with UK GDPR requirements.

 

Data retention

We keep dental records for a minimum of 10 years for adult patients, in line with legal and professional guidance. Staff and other records are retained according to employment and legal requirements.

 

Your rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request restriction of processing
  • Object to processing in certain circumstances
  • Request data portability
  • Request deletion where applicable

 

Please note that clinical records must be retained for a legally required period and cannot always be deleted.

You can request a copy of your dental records at any time.

 

Cookies Policy

Our website uses cookies to improve your browsing experience and help us understand how the website is used.

 

What are cookies?

Cookies are small text files stored on your device when you visit a website.

We use cookies to:

  • Ensure the website works properly
  • Understand how visitors use our site
  • Improve user experience

 

We may use session cookies (which are deleted when you close your browser) and persistent cookies (which remain for a set period of time).

 

Managing cookies

You can control or disable cookies through your browser settings. However, some parts of the website may not function correctly if cookies are disabled.

 

More information

You can learn more about cookies at: